News : PBX-Change Authorized for Cisco WebEx Contact Center
Tampa, FL, USA, Aug 05, 2019 -- PBX-Change, a provider of Cisco Unified Communications (UC) Services, and Solutions, is now authorized for Cisco WebEx Contact Center. PBX-Change's customers now have the flexibility to choose the cloud-based UC system and will benefit from expertise on the company's cloud offering.
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Bill Heinz, General Manager at PBX-Change, said, "In real-time, we can accurately see how quickly calls are answered and resolved, discover bottlenecks, and which agents are performing. With this data, our contact center partners can make the most informed split-second decisions. Cisco's analytics platform gives our customers the information they need to deliver the best customer service to their clientele. Whether that means rerouting calls through their top performers or managing traffic dynamically to deal with spikes in demand."
"Building on our existing Unified Communication as a Service offering with this certification marks a new milestone for PBX-Change customers and reflects our commitment to addressing their cloud ambitions. We understand that every business is unique. We work with each of our customers to find the right technology mix for their needs" said Ryan Yaldor, CTO, PBX-Change
Posted by Veronica Silva Cusi, news correspondent
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Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, August 7, 2019
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