Burnham, United Kingdom, August, 2017 -- PC-1, recently acquired by Connect Managed Services, has won the ‘Partner of the Year’ award from Genesys, a global provider in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.
"The Partner of the Year accolade is unequivocal proof that we are a clear leader in helping clients transform their businesses using Genesys technologies," said Alex Tupman, CEO, Connect Managed Services. "Above and beyond a shared passion for innovation in customer engagement, we are both committed to help organisations embrace the power of the Genesys platform to create differentiated and improved customer experiences that boost competitiveness and profitability."
Teon Rosandic, Vice President of UK and Ireland, Genesys commented: "Omnichannel and cloud are transforming the ways in which companies work, engage with customers and contribute to the bottom line. PC-1 deserves this award as the team clearly and consistently outperforms in these areas, generating business value and ROI for our joint customers. We are delighted to recognise PC-1’s contribution with this award.
"Our increased focus and investment in the customer experience, combined with our ambitious growth targets, means it is essential for Genesys to partner with organisations that meet our exacting implementation and customer service standards. PC-1 certainly ‘walks the talk’ in both these areas, and is also a truly great company to do business with," shares Rosandik.
"The Genesys vision for customer and employee engagement and business optimisation matches Connect’s understanding of how the contact centre market is developing, and the convergence of the two augurs well for future collaboration. We are committed to maintaining our close partnership with Genesys to capitalise on the opportunities ahead," concludes Tupman.
Conn3ct is a vendor-agnostic communications partner that helps multi-site organisations across the world to solve their communications challenges by delivering simple solutions to complex problems. With over 30 years of knowledge and experience, Conn3ct offers a range of unified communications, contact centre and global network service solutions. Conn3ct is backed by Apiary Capital, a UK mid-market private equity firm with extensive experience investing across the business and technology services sectors.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, August 14, 2017
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