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News : PCCW Global and Telstra Sign IPX Multi-service Interconnection Agreement
Hong Kong, January 14, 2016 - PCCW Global, the international operating division of HKT, Hong Kong's telecommunications service provider, and Telstra International Limited, the international arm of Telstra, Australia's telecommunications and information services company, have signed an IPX multi-service interconnection agreement.
The interconnection agreement enables PCCW Global and Telstra to expand their relationship in new market segments, whilst improving their existing portfolio and mutually benefiting their mobile and multinational customers.
Mobile operators connected to PCCW Global IPX can enjoy access to its MobileXchange service suite, which includes VoIPX, VoLTE, LTE roaming, GRX, SCCP and cloud-based applications such as Unified Communication-as-a-Service, Security-as-a-Service, OTT solutions and more, giving operators potential to differentiate themselves in both roaming and domestic services.
Mr. Emmanuel Bain, PCCW Global's Head of Voice Business, said, "Our collaboration with Telstra is key to the development of new initiatives for the region. Australia and Hong Kong being leading LTE markets, IPX will be critical to support mobile data growth and quality expectations from the subscribers."
Posted by Laura Collins, Editorial Management
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About PCCW Solutions:
PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
HKT is Hong Kong’s major telecommunications service provider and operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers. HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited. HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.
Published: Monday, January 18, 2016