News : PCCW Global and Telstra Sign IPX Multi-service Interconnection Agreement
Hong Kong, January 14, 2016 - PCCW Global, the international operating division of HKT, Hong Kong's telecommunications service provider, and Telstra International Limited, the international arm of Telstra, Australia's telecommunications and information services company, have signed an IPX multi-service interconnection agreement.
The interconnection agreement enables PCCW Global and Telstra to expand their relationship in new market segments, whilst improving their existing portfolio and mutually benefiting their mobile and multinational customers.
Mobile operators connected to PCCW Global IPX can enjoy access to its MobileXchange service suite, which includes VoIPX, VoLTE, LTE roaming, GRX, SCCP and cloud-based applications such as Unified Communication-as-a-Service, Security-as-a-Service, OTT solutions and more, giving operators potential to differentiate themselves in both roaming and domestic services.
Mr. Emmanuel Bain, PCCW Global's Head of Voice Business, said, "Our collaboration with Telstra is key to the development of new initiatives for the region. Australia and Hong Kong being leading LTE markets, IPX will be critical to support mobile data growth and quality expectations from the subscribers."
Posted by Laura Collins, Editorial Management
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About PCCW Solutions:
PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
Hong Kong Telecommunications Limited, Hong Kong Telecom (HKT), or Cable & Wireless HKT Limited was the largest telecommunications company in the former British Colony of Hong Kong and is a wholly owned subsidiary of Cable & Wireless.
Published: Monday, January 18, 2016