News : PCCW Global Announces Cooperation with Aqua Comms
#contactcenterworld, @pccwsolutions, @aquacomms
Dublin, Ireland / Hong Kong, January 18, 2016 -- PCCW Global, the international operating division of HKT, Hong Kong's telecommunications service provider, announces its cooperation with Aqua Comms Limited, a provider of scalable, subsea capacity-based network solutions, to deliver transatlantic capacity on Aqua Comms' America Europe Connect (AEConnect) subsea fiber optic cable system, which will enable PCCW Global to obtain additional route diversity.
Mr. Greg Varisco, Chief Operations Officer of Aqua Comms, said, "Aqua Comms is pleased that PCCW Global has selected AEConnect, our next-generation fiber optic cable system, to provide low latency and high capacity connectivity for its transatlantic backbone network between its New York and London Points of Presence. Offering diversity between two of its major international hubs, this highly secure and technologically advanced transatlantic system is also future-proofed against increased capacity requirements, a demand that only AEConnect, and not legacy systems, could satisfy."
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About PCCW Solutions:
PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
About Aqua Comms Limited:
Aqua Comms provides networking solutions through the acquisition, creation and merging with subsea fibre optic networks.
Published: Monday, January 18, 2016
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