News : PCCW Teleservices Announces David Shapiro
Dublin, Ohio, Oct 2014 -- PCCW Teleservices, a HKT subsidiary and provider of global outsourcing solutions, announces that David Shapiro as the company’s next President overseeing the operations of the US and Panama.
As a senior level executive, Shapiro’s first and foremost priority will be to strengthen PCCW’s market position as an industry provider in contact center and business process outsourcing services. This is an engaging opportunity as Shapiro has led other organizations as President and has also increased revenue for companies as head of Sales and Marketing. He has a strong, first hand understanding of globalization as has worked in and built businesses in the Philippines, South Africa, Australia, China, Costa Rica, Pakistan, Panama, the UK, Canada and the US.
Shapiro joins PCCW Teleservices from Dialogue Marketing where he served as the company’s Chief Sales Officer. He has spent over thirty years leading outsource service organizations and thoroughly understand business process outsourcing, business services and all aspects of contact centers. "I'm passionate about both serving clients consultatively and growing business profitably in a win/win fashion for all stake holders" said Shapiro. "I am honored to have the opportunity to now lead the Americas team as we will focus on providing leading end, multichannel engagements utilizing our contact center tools and technologies as well as data analytics to improve the customer experience of our clients’ customers."
Shapiro succeeds Mark Attinger, who joined PCCW Teleservices as President, Americas in November 2011 and led the company through a directional change from being a solely outbound service provider to a leading inbound service provider.
Shapiro currently resides in the Detroit Metro area will be based at PCCW’s headquarters of the Americas in Dublin, Ohio, and plans to relocate to the Columbus, Ohio area.
Posted by Veronica Silva Cusi, news correspondent
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PCCW Teleservices is the successful contact management outsourcing business of its publicly-traded parent company, PCCW Limited. Operating one of Asia's largest 24-hour, multi-channel contact centres via hubs in mainland China, Hong Kong, the Philippines, the USA and Panama, the company designs and implements customer strategies for local and multinational clients globally. PCCW Teleservices offers a wide array of skills in multiple languages to service more than 80 million customer contacts annually. With nearly 20 years of experience in running contact centres, PCCW Teleservices has helped its clients worldwide by providing end-to-end total BPO solutions that meet the sophisticated needs of the local and international business community.
Published: Monday, October 27, 2014