News : PCCW Teleservices Announces David Shapiro
Dublin, Ohio, Oct 2014 -- PCCW Teleservices, a HKT subsidiary and provider of global outsourcing solutions, announces that David Shapiro as the company’s next President overseeing the operations of the US and Panama.
As a senior level executive, Shapiro’s first and foremost priority will be to strengthen PCCW’s market position as an industry provider in contact center and business process outsourcing services. This is an engaging opportunity as Shapiro has led other organizations as President and has also increased revenue for companies as head of Sales and Marketing. He has a strong, first hand understanding of globalization as has worked in and built businesses in the Philippines, South Africa, Australia, China, Costa Rica, Pakistan, Panama, the UK, Canada and the US.
Shapiro joins PCCW Teleservices from Dialogue Marketing where he served as the company’s Chief Sales Officer. He has spent over thirty years leading outsource service organizations and thoroughly understand business process outsourcing, business services and all aspects of contact centers. "I'm passionate about both serving clients consultatively and growing business profitably in a win/win fashion for all stake holders" said Shapiro. "I am honored to have the opportunity to now lead the Americas team as we will focus on providing leading end, multichannel engagements utilizing our contact center tools and technologies as well as data analytics to improve the customer experience of our clients’ customers."
Shapiro succeeds Mark Attinger, who joined PCCW Teleservices as President, Americas in November 2011 and led the company through a directional change from being a solely outbound service provider to a leading inbound service provider.
Shapiro currently resides in the Detroit Metro area will be based at PCCW’s headquarters of the Americas in Dublin, Ohio, and plans to relocate to the Columbus, Ohio area.
Posted by Veronica Silva Cusi, news correspondent
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About PCCW Solutions:
PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
Published: Monday, October 27, 2014