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News : PCCW Teleservices Collaborates with Verint to Enhance Customer Engagement
Hong Kong & Melville, NY, USA, Aug 27, 2015 -- Verint Systems Inc. (NASDAQ: VRNT) announced that PCCW Teleservices, a HKT (SEHK: 6823) subsidiary and provider of global outsourcing solutions, is bringing customer engagement to the next level with the deployment of Verint’s latest speech analytics solution. With the offering, PCCW Teleservices has advanced capabilities in call recording, quality management and speech analytics in English, Cantonese and Mandarin to capitalize on potential opportunities and enhance the customer experience.
PCCW Teleservices has already deployed Verint’s latest workforce optimization solution in Hong Kong and has plans to implement it in mainland China next, offering customers in these two markets smarter engagement, real-time guidance and enhanced employee productivity.
"We are delighted to collaborate with PCCW Teleservices as it helps organizations transform their customer experiences," adds Mr. Issey Ende, vice president, North Asia, Verint Enterprise Intelligence Solutions™. "Customer engagement optimization can be a core differentiator and continue to have a real impact as organizations prioritize customer engagement and loyalty."
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
About PCCW Solutions:
PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
Published: Friday, August 28, 2015