News : PCCW Teleservices Honored with 4 Awards at the 2014 ContactCenterWorld Award
Hong Kong / Manila, Philippines , July 16, 2014 -- PCCW Teleservices, a HKT subsidiary and provider of global outsourcing solutions, has swept four awards at the 2014 ContactCenterWorld Asia Pacific Top Ranking Performers Conference and Awards.
PCCW Teleservices won the gold medal award for Best In Customer Service - Mega (Outsourced); silver medal awards for Best Contact Center – Mega (Outsourced) and Best Help Desk respectively; and the bronze medal award for Best Contact Center Executive / Director.
ContactCenterWorld is the global association for contact center best practices and networking. Running the industry best practices global competition through the annual Top Ranking Performers Conference, ContactCenterWorld selects only the very best to be present at the event, which this year took place in Singapore in June.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Mr. Tony Bruno, Head of PCCW Teleservices International, said, "We are excited to have shared our best practices in four categories and won awards in all those categories in this year’s ContactCenterWorld Awards, and are grateful to have been able to demonstrate our quality of service in this forum."
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards
Posted by Veronica Silva Cusi, news correspondent
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About PCCW Solutions:
PCCW Teleservices is a global contact center and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by technologies, management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, July 17, 2014