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News : PCI Pal Achieves AWS Service Ready Designation for Amazon Connect

#contactcenterworld, @pcipal, @awscloud

Charlotte, N.C., August 1, 2023 – PCI Pal (LON: PCIP), announced that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that PCI Pal Agent Assist, Digital Payments, and IVR Payments all follow architectural and operational best practices, are being actively used by customers in production environments, and customers are enthusiastically advocating for the solution via Amazon Connect.

Businesses are adapting to evolving customer expectations by investing in modern technology for optimized processes and personalized experiences. This often requires customers to take an enhanced approach to their contact center technology stack to meet ever-changing demands. With Amazon Connect at the core of these current and future contact center technology investments, Amazon Connect Ready Partners specialize in vetted solutions for various contact center needs, making PCI Pal a choice for current and future Amazon Connect customers. 

"PCI Pal is proud to achieve the Amazon Connect Service Ready designation, especially so early on in our journey as an AWS Partner," said Darren Gill, CRO, PCI Pal. "Our secure payment solutions run on AWS, providing businesses easy access to safeguard their customers' sensitive payment information and deliver exceptional payment experiences. With scalability in mind, our payment suite includes Agent Assist, Digital Payments, and IVR Payments, ensuring secure payments across omnichannel contact centers. The Amazon Connect Service Ready designation reflects the confidence of consumers and Amazon Connect in our solutions, allowing us to deliver proven and tested solutions globally. We're honored to advance our relationship with AWS and proud of our recognition across diverse organizations and verticals."

#contactcenterworld, @pcipal, @awscloud


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Wednesday, August 2, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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