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News : PCI Pal Advances to a Cisco Preferred Solution Partner

#contactcenterworld, @pcipal, @Cisco

Charlotte, NC, USA Jan 21, 2020 -- PCI Pal, a secure payments provider to contact centers and businesses taking Cardholder Not Present (CNP) payments, announced that it has been selected as a Preferred Solution Partner by Cisco (NYSE: CSCO). Following rigorous tests to ensure seamless integration with Cisco technologies, PCI Pal’s Agent Assist and IVR payments achieved Cisco compatible certification.

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As a member of the Cisco Solution Partner Program, PCI Pal is committed to maintaining interoperability with Cisco Contact Center solutions and providing support to Cisco partners. PCI Pal’s Agent Assist and IVR are fully accredited and leverage an SBC-level integration to Cisco’s CUBE to provide customers with PCI compliant payment solutions.

"As a worldwide leader in IT, networking and cybersecurity solutions, Cisco has transformed how we connect, communicate and collaborate. That’s why hundreds of organizations, including Broadcom, Infor, Nasdaq, Rackspace and countless others put their trust in Cisco," said Darren Gill, Chief Revenue Officer, PCI Pal. "It’s a great honor to join Cisco’s growing partner ecosystem as a Preferred Solution Partner. Together, we can deliver better, more integrated solutions for businesses looking to improve their compliance and security initiatives."

#contactcenterworld, @pcipal, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Wednesday, January 22, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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