Charlotte, NC, USA Jan 21, 2020 -- PCI Pal, a secure payments provider to contact centers and businesses taking Cardholder Not Present (CNP) payments, announced that it has been selected as a Preferred Solution Partner by Cisco (NYSE: CSCO). Following rigorous tests to ensure seamless integration with Cisco technologies, PCI Pal’s Agent Assist and IVR payments achieved Cisco compatible certification.
As a member of the Cisco Solution Partner Program, PCI Pal is committed to maintaining interoperability with Cisco Contact Center solutions and providing support to Cisco partners. PCI Pal’s Agent Assist and IVR are fully accredited and leverage an SBC-level integration to Cisco’s CUBE to provide customers with PCI compliant payment solutions.
"As a worldwide leader in IT, networking and cybersecurity solutions, Cisco has transformed how we connect, communicate and collaborate. That’s why hundreds of organizations, including Broadcom, Infor, Nasdaq, Rackspace and countless others put their trust in Cisco," said Darren Gill, Chief Revenue Officer, PCI Pal. "It’s a great honor to join Cisco’s growing partner ecosystem as a Preferred Solution Partner. Together, we can deliver better, more integrated solutions for businesses looking to improve their compliance and security initiatives."
Posted by Veronica Silva Cusi, news correspondent
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, January 22, 2020
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