#contactcenterworld, @pcipal
London, UK, Aug, 2021 -- PCI Pal, a global cloud provider of secure payment solutions for business communications, has supported GC Business Finance in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS).
GC Business Finance is an alternative finance provider that specialises in start-up loans for entrepreneurs. Working via PCI Pal’s partner – cloud-based contact centre solution Puzzel – GC Business Finance implemented PCI Pal Agent Assist solution to ensure all debit card payments are completed in a safe and compliant way, while providing a seamless customer interaction.
Prior to implementing PCI Pal Agent Assist, GC Business Finance staff were manually pausing call recording to ensure no financial card data was captured, however this created a challenge for the organisation that needed to be rectified and meant much of the organisation’s infrastructure was still in scope of PCI DSS. Now, with PCI Pal Agent Assist, staff simply secure the line, the customer keys in the card information using their telephone keypad, which is anonymous to the call handler and ensures a secure and compliant payment transaction.
Darren Bass, Team Leader – Early Arrears Manager at GC Business Finance said, "Before we embarked on reviewing our payment security, our Compliance Officer identified our original process as a risk to the business. By working with Puzzel and PCI Pal, we have, however, absolutely turned this around. Not only have we made sure we are operating compliantly within the requirements of PCI DSS, but we achieved this during a national lockdown. This is no mean feat."
Puzzel’s Director of Channel Partnerships, Rob Wiles added, "Faced with the prospect of needing to quickly transition its team to home-working due to the pandemic, GC Business Finance accelerated its plans on updating its payment security infrastructure. We were delighted to recommend the PCI Pal solution, which is swift to implement via the cloud and removes manual interventions, instead providing GC Business Finance with a secure, seamless and compliant process that gives them total peace of mind."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.puzzel.com
About PCI-PAL:
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data.
When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Published: Monday, August 16, 2021
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