London, UK, Nov 6, 2018 -- PCI Pal, a secure payments provider to contact centres, has signed its first South African reseller contract with telecommunications and customer engagement solutions company, Ninzi-Connect. The deal will allow Ninzi-Connect to sell PCI Pal’s suite of contact centre card payment security solutions to customers across the continent, ensuring PCI DSS compliance, reducing the risk of security breaches, and future-proofing their operations in anticipation of future data protection legislation.
Ken Ellwood, Business Development Manager, Ninzi-Connect explains: "This sensitivity on the part of consumers, as well as wanting to ensure our customer base is able to future-proof against regulatory requirements, served as the impetus to review our PCI DSS compliance solutions.
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"Having compared a number of potential partners, we felt that PCI Pal’s cloud-based and payment-agnostic solution was a superior fit for our needs. Additionally, the team was very responsive and able to work with us to ensure a seamless process," Ellwood continued.
Tony Smith, Sales Director, EMEA, PCI Pal, comments: "This first channel partner for PCI Pal in South Africa will allow us to offer our services to the country’s enterprise business space, many of whom are major organisations with large contact centre operations. Ninzi-Connect are a well know, established brand in the market with customers including the region’s three largest banks. PCI Pal will deliver services through its globally accessible AWS environment without the need for costly hardware or physical data centre locations."
Posted by Veronica Silva Cusi, news correspondent
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
About Ninzi Connect:
Ninzi-Connect is a telecommunications and customer engagement solutions company. Ninzi-Connect have over 25 years experience in providing contact centre management solutions which add value to customer experience. Ninzi-Connect solutions include call automation, interactive voice response, workforce optimisation, interaction recording, quality management, business analytics and automation. Our solution offerings are designed to create productive business processes and drive performance in the contact center and back office environments..
Published: Wednesday, November 7, 2018
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