Charlotte, NC, USA, Oct, 2019 -- PCI Pal, a secure payments provider to contact centers, announced that it has signed a global extension to its UK reseller contract with cloud communications and contact center provider 8x8 Inc. As part of PCI Pal’s global expansion efforts, this agreement builds on the companies’ existing relationship in the UK.
Leveraging PCI Pal’s globally accessible AWS cloud platform, this fully integrated solution will enable 8x8 to deliver secure payment services to its customers across the globe through simplified deployment processes and without the need for on-premise hardware.
"It is hugely exciting to extend our UK relationship with 8x8 Inc. to a global one, supporting 8x8 customers across the world to become PCI compliant using PCI Pal’s technology within 8x8’s product suite. Together we offer an unparalleled solution for contact centers, and phone-based environments, to take payments securely without the risk of sensitive cardholder data entering the customers’ network," said James Barham, CEO, PCI Pal. "We’ve also signed our first joint customer contract with 8x8 in North America. This contract further strengthens our strategic market position as the preferred solution provider for secure payments to the high-growth CCaaS space."
"As part of our mission to deliver the highest level of security and compliance to our customers we are pleased to extend our partnership with PCI Pal," said Dejan Deklich, Chief Product Officer at 8x8 Inc. "8x8 is helping to transform the way the world communicates, and we’ve worked hard to become the leading choice for businesses looking for powerful, seamless services to meet all of their communications, collaboration and customer experience needs."
Posted by Veronica Silva Cusi, news correspondent
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Friday, October 18, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878