#contactcenterworld, @pcipal
Charlotte, NC, USA, Aug, 2022 -- PCI Pal (LON: PCIP), a global cloud provider of secure payment solutions, has been granted further patents in both the United States and Australia for its secure payments technology. These patents cover the ways by which PCI Pal services can be integrated seamlessly to third party environments, providing both its partners and customers with non-invasive, low risk methods to facilitate access to its secure cloud services.
"We’re delighted to further expand our patent portfolio recognizing the innovative and novel ways that we enable cost effective and low risk access to our secure payment solutions," said James Barham, CEO of PCI Pal. "We’ve been a disruptive force in our specialized market for contact centers, where merchants have been historically burdened by legacy hardware or hosted technologies. Having created the largest partner community in our space, which includes many of the world’s leading UCaaS and CCaaS vendors, this expansion of our portfolio provides protection for the innovation we brought to the market a number of years ago."
The patents specifically cover the way that PCI Pal is able to manipulate the signaling and voice stream of phone calls, allowing PCI Pal to take a non-invasive approach to its handling of data during a call within its Agent Assist and IVR solutions.
Today, these patented methods make up the vast majority of all PCI Pal deployments worldwide.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About PCI-PAL:
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data.
When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Published: Monday, August 15, 2022
| 2.) |  CardBoard This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc. |
| 5.) |  CCT ContactPro ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me... (read more) |
| 7.) |  CFront for Digital Communication Channels CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe... (read more) |
| 8.) |  Consilium UniVCX™ You may have seen the meme going around that captures what tipped the balance towards digital. The questionnaire asks, “who is driving your digital transformation?” After “CEO” and “chief digital officer”, the third option is “Covid-19” highlighted with a red circle. The pandemic has been tragic in the toll it has taken on the lives and health of the global population, forcing billions to stay at home. Yet, it has also been a catalyst for change in a bigger way than any event since the last world war. Who would have thought that a bank would lend a new customer a million dollars or more based on a video inspection of the mortgaged property and without any physical paperwork or face-to-face K... (read more) |
| 9.) |  Youtube |
| 16.) |  Omnichannel Contact Center Software "HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well. HoduCC allows customer support teams to provide personal, productive phone... (read more) |
| 18.) |  Sociomile Elevate your service quality and experience a seamless and more personalized customer care solution to get a happier customer journey that transforms into loyalty. |
| 20.) |  A premier yet affordable VoIP phone system, working from home—or anywhere—has never been easier than with MightyCall, a no-hardware, no-nonsense solution for SMB. |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall