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News : PCI Pal Extends Patent Portfolio in US and Australia for Processing Sensitive Information over VoIP

#contactcenterworld, @pcipal

Charlotte, NC, USA, Aug, 2022 -- PCI Pal (LON: PCIP), a global cloud provider of secure payment solutions, has been granted further patents in both the United States and Australia for its secure payments technology. These patents cover the ways by which PCI Pal services can be integrated seamlessly to third party environments, providing both its partners and customers with non-invasive, low risk methods to facilitate access to its secure cloud services.

"We’re delighted to further expand our patent portfolio recognizing the innovative and novel ways that we enable cost effective and low risk access to our secure payment solutions," said James Barham, CEO of PCI Pal. "We’ve been a disruptive force in our specialized market for contact centers, where merchants have been historically burdened by legacy hardware or hosted technologies. Having created the largest partner community in our space, which includes many of the world’s leading UCaaS and CCaaS vendors, this expansion of our portfolio provides protection for the innovation we brought to the market a number of years ago."

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The patents specifically cover the way that PCI Pal is able to manipulate the signaling and voice stream of phone calls, allowing PCI Pal to take a non-invasive approach to its handling of data during a call within its Agent Assist and IVR solutions.

Today, these patented methods make up the vast majority of all PCI Pal deployments worldwide. 

#contactcenterworld, @pcipal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Monday, August 15, 2022

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2022 Buyers Guide Visual Communications

 
1.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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