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News : PCI Pal® Launches New Capability to Deliver Secure Payment Services to Businesses With Home and Remote Workers

#contactcenterworld, @pcipal

Charlotte, NC, USA, April 14, 2020 -- PCI Pal, a global provider of secure payment solutions, announces it has launched a rapid deployment version of its payment services. PCI Pal Rapid Remote delivers PCI compliant payment services at pace, and enables organisations to quickly continue handling customer payments in a secure and compliant way even when working remotely or from home with minimal notice.

With many contact centre agents, and other back-office staff who take payments, now working from home during these unprecedented times, Rapid Remote gives organisations the ability to securely handle payments, while also complying with PCI DSS rules.

James Barham, CEO of PCI Pal: "Even in this time of uncertainty, cybercriminals continue to perpetrate crimes in new and opportunistic ways. With our Rapid Remote deployment solution, organisations can move quickly and be assured their customers’ sensitive payment information will remain secure, even as agents adjust to remote working.

"As a cloud-based, global, secure payments provider, organisations have been looking to us to answer their compliance questions in these unprecedented times, fast! We have therefore created Rapid Remote to empower customers to gain access to our cutting edge, secure payment services at a pace of delivery previously unseen in our market. So not only are payments handled by remote working staff securely, but also within the requirements of PCI DSS. This latter point becomes all the more relevant with any potential longevity on the tail of national lockdowns and social distancing controls that might impact businesses.

"Rapid Remote very much compliments what we are already doing with many of our Integrated Partners, a number of whom include global leaders in cloud telephony who are working closely with organisations worldwide to enable their contact centre operations to facilitate the changing working environments we are seeing today."

#contactcenterworld, @pcipal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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Today's Tip of the Day - Training Certificates

Read today's tip or listen to it on podcast.

Published: Wednesday, April 15, 2020

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 
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