London, UK, Jan 28, 2020 -- PCI Pal(R), the global provider of secure payment solutions, has announced the launch of PCI Pal Digital. Combined with its existing Agent Assist and IVR payment solutions, PCI Pal Digital enables a true omnichannel secure payments environment for businesses and contact centers taking payments across the globe.
The new solution empowers organizations to offer secure payment options for digital engagement channels including webchat, social media, email, SMS and more.
With a recent survey by LivePerson confirming that 65% of European consumers – and 70% of those aged between 18-34 years old – are interested in using chatbots and other forms of digital messaging to interact with brands, PCI Pal Digital supports organizations in offering a secure payment option for multiple digital channels, such as Facebook Messenger or WhatsApp.
"The market is experiencing a shift towards digital engagement and as such we are creating the opportunity for our partners and customers to leverage payments within these increasingly popular digital sales and service channels," said James Barham, CEO, PCI Pal.
"As businesses add digital solutions to their customer engagement strategy, it will be important that they ensure adherence to increasingly stringent compliance and data privacy rules and regulations. With PCI Pal Digital, we are helping our customers move to this next phase of multichannel engagement without sacrificing customer experience or security."
Continued Barham: "As we see the increased adoption of digital channels within organizations, we believe that now is the time to introduce our digital payment offering, supplementing our existing Agent Assist and IVR solutions. As with all our solutions, PCI Pal Digital has been developed in-house and is available to organizations globally through our true-cloud platform."
PCI Pal Digital is served from within PCI Pal’s global, true-cloud platform and is available to integrate with any existing customer engagement environments or payment service providers.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pcipal.com
About PCI-PAL:
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data.
When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Published: Wednesday, January 29, 2020
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