Charlotte, NC, USA, June, 2020 -- PCI Pal, a global provider of secure payment solutions, announced the progression of the partnership with Talkdesk(R), a cloud contact center for innovative enterprises. With multiple customers now live across EMEA and North America, Talkdesk leverages PCI Pal’s globally accessible cloud platform, allowing them to deliver a fully-integrated solution that enables secure payment services to its global customer base and reseller partners with simplified deployment processes and no need for on-premises hardware.
"We’re excited to be working with Talkdesk, augmenting its award-winning platform with our secure and compliant payment technology which now empowers organizations to engage with customers across multiple channels including voice, webchat, social media, email, SMS and more," said James Barham, CEO, PCI Pal. "Talkdesk already offers some of the most innovative solutions for customer experience, and by offering PCI Pal’s technology within Talkdesk’s platform, their global customers are able to ensure sensitive cardholder data is secure– even from remote working environments."
"Talkdesk understands the changing needs of today’s innovative enterprises and prides itself on creating contact center solutions that continuously improve the customer experience, and result in increased productivity, customer satisfaction and higher cost savings," said CK Kannan, Chief Product Officer, Talkdesk. "It is important to us that we also ensure the highest levels of security and compliance for our customers now more than ever, and PCI Pal allows us to do that."
Posted by Veronica Silva Cusi, news correspondent
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Friday, June 26, 2020
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