#contactcenterworld, @pcipal, @talkdesk
Charlotte, N, USA, Dec 20, 2021 -- PCI Pal(R) (LON: PCIP), a global provider of secure payment solutions, is working closely with Talkdesk, the global customer experience leader for customer-obsessed companies, to provide a growing list of customers with customer service and security capabilities.
As a Talkdesk AppConnect partner, PCI Pal offers secure payment solutions for Talkdesk to resell to customers worldwide, enhancing the Talkdesk suite of integrations, which includes applications that enable businesses to rapidly expand their contact center capabilities. With fraud on the rise - taking only 14 months to reach an added one million complaints according to the FBI’s Internet Crime Complaint Center (IC3) - companies are prioritizing their customers’ personal data more than ever and integrating additional security solutions into their contact centers. As Talkdesk helps companies build custom contact center solutions leveraging the Talkdesk CX Cloud platformTM, customers can further look to PCI Pal to ensure this process embeds advanced security practices into the solution to safeguard customers’ financial information.
"Our partnership with PCI Pal continues to grow as organizations increase their focus on security measures," said Robert Gavin, Vice President, Alliances at Talkdesk. "By choosing to complement their Talkdesk CX Cloud platform with a PCI Pal solution, businesses can combine all of the customer experience benefits Talkdesk delivers with a best-in-class security application."
"Similar to Talkdesk, PCI Pal takes customer service seriously and believes in not letting safety of the transaction interfere with the relationship between a customer and a company," says Darren Gill, CRO at PCI Pal. "This partnership has benefited both companies, and with so many new customers already being added to our shared list, we’re optimistic for the future and what it holds for us as we meld customer service and payment security together in the contact center space."
#contactcenterworld, @pcipal, @talkdesk
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About PCI-PAL:
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data.
When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
About Talkdesk:
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Wednesday, December 22, 2021
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