Charlotte, NC, USA, Dec 3, 2019 -- PCI Pal, a secure payments provider for contact centers, announced it has been selected by Avaya (NYSE: AVYA) for membership as a Technology Partner in the Avaya DevConnect program. Avaya is a global provider in solutions to enhance and simplify communications and collaboration, delivering open, converged solutions for contact centers and unified communications that create intelligent communications experiences for customers and employees.
As a DevConnect Technology Partner, PCI Pal expects to deliver interoperability of its solutions with Avaya contact center solutions, so companies can benefit from integrating PCI-compliant telephone payment security into their existing Avaya telephony systems.
Darren Gill, CRO of PCI Pal said, "We are delighted to join Avaya’s DevConnect program; we support many customers who wish to implement payment card security into existing call flows and desktop applications within their Avaya contact center and telephony environments. Membership in the Avaya developer community will help us deliver a more enhanced service to customers utilizing Avaya’s market-leading communications solutions."
"PCI Pal provides a comprehensive suite of secure card payment solutions that help solve the PCI compliance conundrum faced by contact centers around the world," said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya. "As a member of the Avaya DevConnect Program, PCI Pal is well placed to help joint customers extend the value of contact center investments and ultimately accelerate the speed at which their organization delivers true value to the bottom line, in a safe and compliant way."
Posted by Veronica Silva Cusi, news correspondent
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, December 6, 2019
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