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News : PCI Pal Selected for Membership in Avaya’s DevConnect Program

#contactcenterworld, @pcipal, @Avaya

Charlotte, NC, USA, Dec 3, 2019 -- PCI Pal, a secure payments provider for contact centers, announced it has been selected by Avaya (NYSE: AVYA) for membership as a Technology Partner in the Avaya DevConnect program. Avaya is a global provider in solutions to enhance and simplify communications and collaboration, delivering open, converged solutions for contact centers and unified communications that create intelligent communications experiences for customers and employees.

As a DevConnect Technology Partner, PCI Pal expects to deliver interoperability of its solutions with Avaya contact center solutions, so companies can benefit from integrating PCI-compliant telephone payment security into their existing Avaya telephony systems.

Darren Gill, CRO of PCI Pal said, "We are delighted to join Avaya’s DevConnect program; we support many customers who wish to implement payment card security into existing call flows and desktop applications within their Avaya contact center and telephony environments. Membership in the Avaya developer community will help us deliver a more enhanced service to customers utilizing Avaya’s market-leading communications solutions."

"PCI Pal provides a comprehensive suite of secure card payment solutions that help solve the PCI compliance conundrum faced by contact centers around the world," said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya. "As a member of the Avaya DevConnect Program, PCI Pal is well placed to help joint customers extend the value of contact center investments and ultimately accelerate the speed at which their organization delivers true value to the bottom line, in a safe and compliant way."

#contactcenterworld, @pcipal, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Allow Enough Space For Data

Read today's tip or listen to it on podcast.

Published: Friday, December 6, 2019

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 
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