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#contactcenterworld, @pcipal, @Genesys
London, UK, May 26, 2021 -- PCI Pal(R), a global cloud provider of secure payment solutions for business communications, has announced its secure payment solutions are now available as a premium Client Application on Genesys(R) AppFoundry. With this new premium classification, PCI Pal is now available natively within Genesys Cloud as an Interaction Widget.
Genesys AppFoundry is a marketplace focused on customer experience solutions globally. It allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.
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"With COVID-19 introducing new security risks and challenges, it is imperative that Genesys customers have access to additional options to ensure secure and compliant payments," said Darren Gill, Chief Revenue Officer, PCI Pal. "With our new premium AppFoundry membership, Genesys customers can ensure they’re in compliance with the highest standard of payment security with reduced achievement times for the fastest delivery."
Posted by Veronica Silva Cusi, news correspondent
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, May 27, 2021
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