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News : PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments

#contactcenterworld, @pcipal, @Avaya

Charlotte, NC, USA, June 30, 2020 -- PCI Pal(R), a global provider of secure payment solutions, announced that its Agent Assist solution is now compliant with key Avaya Contact Center solutions, enabling enterprises to integrate telephone payment security into their existing telephony systems to help achieve PCI DSS compliance for telephone and digital payments. Avaya Holdings Corp. (NYSE: AVYA) is a global provider in solutions that enhance and simplify communications and collaboration.

PCI Pal’s Agent Assist uses DTMF masking technology to intercept tones and hide payment card information that customers enter at the point of payment. Sensitive card data is concealed from customer service agents while keeping the line open for agents and customers to interact. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura(R) Experience Portal 7.2.3 using Avaya Session Border Controller for Enterprise 8.

"Compliance testing our Agent Assist application with Avaya Aura Experience Portal helps give customers looking to incorporate a PCI Compliant payment card security solution into their existing telephony and contact center infrastructure a number of benefits," said Darren Gill, Chief Revenue Officer, PCI Pal. "It also helps us deliver a more enhanced service to customers utilizing Avaya’s market-leading communications solutions."

"PCI Pal provides a complete suite of card payment security solutions that help customers around the globe achieve PCI Compliance within their contact centers, whether on premise or in the cloud," said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya. "We are delighted that its Agent Assist solution has successfully completed DevConnect compliance testing, helping Avaya customers confidently integrate the solution into their existing systems and processes."

PCI Pal is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

#contactcenterworld, @pcipal, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Quality Of Service

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Published: Wednesday, July 1, 2020

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
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