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News : PEA Begins 3rd Phase of Call Center Development
Bangkok, Thailand, June 14, 2016 -- The Provincial Electricity Authority (PEA) has kicked off the 3rd phase of its energy information center program, adding 30 more lines to its call center for fielding electricity-related questions and extending assistance to the languages of Myanmar, Cambodia and Malay.
PEA Governor Sermsuk Klaikaew has announced at a press conference that the 1129 PEA Call Center has entered its 3rd phase of development. The latest phase adds the Myanmar language, Cambodian and Malay to available list of languages the call center is provided in, extending the service from Thai and English. The amount of lines available has also been increased from 60 to 90 in anticipation of more users in the near future.
The call center has also added social media capabilities with online assistance now available 24 hours a day. The center is able to field complaints of power outages or disruptions as well as on payment issues.
A highlight of the new phase is the addition of disabled employees, who have bolstered the center’s work while also contributing to its social responsibility.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, June 15, 2016