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News : PeakView Joins Edify Channel Partner Program

#contactcenterworld, @edifycx, @PeakView_Comm

Fishers, IN, and Santa Monica, CA, USA, June, 2020 -- Edify Labs, a software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that PeakView, a cloud adoption consulting firm with a focus on cloud contact center technology and solutions, is now part of the Edify Partner Program.

PeakView helps organizations, from Fortune 500 companies to mid-sized enterprises, quickly find the right technology solutions, including traditional voice communication, chat, SMS, and more, to meet their specific business needs. 

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

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"Our mission is to help companies be their best for customers by helping them transition from legacy contact center technology to new omnichannel tools that meet the customer experience demands of 2020 and beyond. To make this happen, we need to partner with the best technology providers out there," said Ken Smith, CEO of PeakView, Inc. "Edify Huddle is a unique, industry-defining platform that gives organizations the ability to service customers across every channel with a single user interface. We believe this will help our clients make their CX visions real."

"PeakView is one of the most respected names in the CCaaS (Contact Center as a Service) space and we’re looking forward to a long, prosperous relationship with their team, enabling and supporting PeakView’s clientele to deliver new levels of unparalleled customer experience excellence," said J.P. Dundas, Edify Vice President, Channel Sales & Alliances.

#contactcenterworld, @edifycx, @PeakView_Comm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Edify:
Company LogoEdify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
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About PeakView Communications:
Company LogoPeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. Its mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.
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Today's Tip of the Day - Selection Systems

Read today's tip or listen to it on podcast.

Published: Tuesday, June 23, 2020

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2022 Buyers Guide Contact Center Assessments

 
1.) 
The House of Contact Centers

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• Determine in 39 statements the foundation for a futureproof contact center.

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2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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