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News : PeakView Joins Edify Channel Partner Program

#contactcenterworld, @edifycx, @PeakView_Comm

Fishers, IN, and Santa Monica, CA, USA, June, 2020 -- Edify Labs, a software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that PeakView, a cloud adoption consulting firm with a focus on cloud contact center technology and solutions, is now part of the Edify Partner Program.

PeakView helps organizations, from Fortune 500 companies to mid-sized enterprises, quickly find the right technology solutions, including traditional voice communication, chat, SMS, and more, to meet their specific business needs. 

"Our mission is to help companies be their best for customers by helping them transition from legacy contact center technology to new omnichannel tools that meet the customer experience demands of 2020 and beyond. To make this happen, we need to partner with the best technology providers out there," said Ken Smith, CEO of PeakView, Inc. "Edify Huddle is a unique, industry-defining platform that gives organizations the ability to service customers across every channel with a single user interface. We believe this will help our clients make their CX visions real."

"PeakView is one of the most respected names in the CCaaS (Contact Center as a Service) space and we’re looking forward to a long, prosperous relationship with their team, enabling and supporting PeakView’s clientele to deliver new levels of unparalleled customer experience excellence," said J.P. Dundas, Edify Vice President, Channel Sales & Alliances.

#contactcenterworld, @edifycx, @PeakView_Comm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Edify:
Company LogoEdify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
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About PeakView Communications:
Company LogoPeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. Its mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, June 23, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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