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News : Pearson Launches New Contact Centre
Cairo, Egypt, Aug 12, 2015 -- Pearson, a learning company, announced the launch of a new Customer Contact Centre, which will cater to the needs of digital customers across the Middle East.
The centre based in Cairo will house the new service team, who will be able to provide telephone, email, web form and chat support for Pearson digital products across the higher education and schools markets. Service will be provided both in English and Arabic.
The new service will be fully functional by the start of the new academic year in September, when demand for the support will be the highest. All calls will be handled by the locally-based, highly trained service team. Pearson’s support teams in the US and UK can also be called on to resolve particularly complex or difficult enquiries.
Karim Daoud, Pearson’s managing director in the Middle East, says the establishment of the new service centre is part of Pearson’s ongoing commitment to providing the best possible customer support to the company’s Middle East customers.
Posted by Veronica Silva Cusi, news correspondent
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About Pearson PLC:
Pearson PLC is a British multinational publishing and education company headquartered in London. It is the largest education company and the largest book publisher in the world.
Published: Thursday, August 13, 2015