News : Pearson Launches New Contact Centre
Cairo, Egypt, Aug 12, 2015 -- Pearson, a learning company, announced the launch of a new Customer Contact Centre, which will cater to the needs of digital customers across the Middle East.
The centre based in Cairo will house the new service team, who will be able to provide telephone, email, web form and chat support for Pearson digital products across the higher education and schools markets. Service will be provided both in English and Arabic.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The new service will be fully functional by the start of the new academic year in September, when demand for the support will be the highest. All calls will be handled by the locally-based, highly trained service team. Pearson’s support teams in the US and UK can also be called on to resolve particularly complex or difficult enquiries.
Karim Daoud, Pearson’s managing director in the Middle East, says the establishment of the new service centre is part of Pearson’s ongoing commitment to providing the best possible customer support to the company’s Middle East customers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Games Trainers Play
About Pearson PLC:
Pearson PLC is a British multinational publishing and education company headquartered in London. It is the largest education company and the largest book publisher in the world.
Published: Thursday, August 13, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...