News : Pega Accelerates Customer Service With Expanded AI and Virtual Assistant Enhancements
Cambridge, MA, USA, Oct. 25, 2017 -- Pegasystems Inc. (NASDAQ:PEGA), the software company empowering customer engagement, announced new artificial intelligence (AI) and virtual assistant capabilities in Pega solutions to enable faster and more effective responses to customer service requests across channels. These features instantly analyze incoming chat messages, emails, and phone calls in real time so organizations can immediately understand their customers’ needs and more quickly connect them to the right information. This helps shorten time to resolution, eliminate errors, and improve customer satisfaction while reducing the burden on service agents.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
These new capabilities will be available to customers by the end of October with the release of the latest versions of Pega Customer Service and Pega Platform.
"When it comes to satisfying your customers, every second counts in the digital world. This is why many of our clients turn to our AI-powered solutions to help bring fast and accurate resolution to service cases coming in from any channel," said Don Schuerman, CTO and VP product marketing, Pegasystems. "These latest features reinforce Pega’s vision on the role of AI in augmenting the workforce – giving agents access to insights and knowledge that elevates their performance. This, in turn, will allow organizations to deliver unprecedented experiences in the most demanding and competitive environments."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management And Your People
More Editorial From Pegasystems
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Published: Thursday, October 26, 2017
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...