News : Pega Extends Cloud Choice Through Expanded Collaboration With AWS
Las Vegas, NV, USA, June, 2017 -- Pegasystems Inc. (NASDAQ: PEGA) software company, at PegaWorld announced that it has deepened its relationship with Amazon Web Services (AWS) to give customers additional options for deploying Pega software on AWS.
The extended collaboration enables seamless integration between Pega(R) Customer Service – Pega’s artificial intelligence-based customer service management solution for personalized, real-time customer interactions – and Amazon Connect – a cloud-based contact center management service for businesses. Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context and the ability to easily manage telephone-based interactions.
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"Today’s organizations aren’t looking for a one-size-fits-all solution; they are seeking a set of tools that can be customized to work best for their business," said Don Schuerman, chief technology officer and vice president, product marketing, Pegasystems. "This extension of our work with AWS further enables clients with choice, flexibility, and scalability to deliver increasingly personalized experiences to their customers. We look forward to continuing our work with AWS to give our clients optimal solutions for their business needs."
"Pega’s focus on empowering enterprises to achieve more meaningful customer engagement makes this collaboration a natural fit that will benefit many of our customers," said Terry Wise, vice president, Amazon Web Services. "Amazon Connect is designed to make it easy for enterprises to set up a cloud-based contact center in a matter of minutes, and enable seamless integrations with key technologies like Pega Customer Service."
#contactcenterworld, @awscloud, @pega
Posted by Veronica Silva Cusi, news correspondent
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Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Friday, June 9, 2017
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