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Las Vegas, NV, USA, June 3, 2019 -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation, launched new digital messaging capabilities within Pega Customer Service™ so clients can seamlessly connect with customers regardless of which messaging app they choose. Pega Customer Service users can now integrate virtually any chat or messaging channel such as Facebook Messenger, Twitter Direct Messaging, Apple Business Chat, or Google RCS – and others yet to be created – to help future-proof their customer communication and ensure seamless customer service regardless of channel.
"Given today's pace of innovation, it's impossible to predict every channel of communication in which consumers find value, leaving many brands overwhelmed as to how to rapidly adapt to these preference shifts," said Kerim Akgonul, SVP of products, Pegasystems. "That's why we start with the customer journey first. With these new messaging capabilities in Pega Customer Service, Pega clients can seamlessly deliver streamlined service processes across messaging channels and easily incorporate new channels as they emerge."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Pegasystems:
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Published: Tuesday, June 4, 2019
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