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News : Pega Receives Highest Scores in Two Use Cases by Gartner
Cambridge, MA, Dec, 2017 -- Pegasystems Inc. (NASDAQ:PEGA), a software company empowering customer engagement, announced it received the highest scores in the business-to-business and complex processes use cases in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center (1).
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Gartner evaluated 15 leading CRM vendors as part of the Critical Capabilities report – a companion report to the Gartner Magic Quadrant for the CRM Customer Engagement Center (2) in which Pega was named a Leader for the eighth consecutive year. In the Critical Capabilities report, vendors’ products and services were evaluated across the following capabilities and weightings: case management, digital engagement channels, integration, mobile support, predictive customer analytics, real-time guidance/decision support, self-service/knowledge management, and social media engagement management.
"No matter where customers engage with a brand, businesses need to deliver the timely and relevant experiences customers demand and expect," said Kerim Akgonul, senior vice president, products, Pegasystems. "Pega supports organizations as they progress along their digital transformation journeys, with advanced, AI-powered customer engagement and digital process automation tools to seamlessly meet customers’ needs on any channel, at any time. We believe this latest recognition from Gartner further reinforces Pega as a leader in empowering end-to-end engagement to help companies improve customer satisfaction, revenue, and retention."
Posted by Veronica Silva Cusi, news correspondent
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Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, December 29, 2017
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