News : Pegasystems Acquires Digital Messaging Platform Provider In The Chat
Cambridge, MA, USA, May 13, 2019 -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation, announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers.
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ITC's platform will be integrated with Pega's AI-powered customer engagement solutions, providing clients a way to connect with customers.
"In The Chat's technology and the talented employees behind it will bring valuable new capabilities to our customer engagement solutions," said Kerim Akgonul, SVP of products, Pegasystems. "We look forward to debuting the new solution at PegaWorld this year."
Posted by Veronica Silva Cusi, news correspondent
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Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
About In the Chat Communications:
ITC provides companies with unique social insights and a more effective way to connect with customers. Its software as a service (SaaS) is easy to use, fast to deploy and simple to customize and integrate into any existing CRM system. ITC’s leading-edge, text-mining and filtering capabilities provide a granular level of social intelligence that enables better decision making, uncovers new revenue opportunities and allows quicker resolution of customer problems.
Published: Tuesday, May 14, 2019
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