News : Pegasystems Announces the Launch of Pega Self-Service Advisor
Cambridge, MA, USA, February, 2017 -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement, launched Pega(R) Self-Service Advisor -- an AI-powered capability that enables businesses to provide customers with intelligent 'digital advisors' anywhere on their web and mobile channels.
"Most organizations talk the talk about putting their customers at the center of their business, but in practice, they find this is very difficult to pull off," said Jeff Nicholson, vice president, CRM product marketing, Pegasystems. "Now companies can dynamically adapt their digital experiences to the customer, instead of forcing their customers to adapt to their systems. And this can now be done without changing the existing infrastructure. This enables the business to provide a contextual and contiguous experience while lowering costs and increasing customer satisfaction -- a win-win for all involved."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The 3 L’s
More Editorial From Pegasystems
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Published: Monday, February 27, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...