Cambridge, MA, USA, Oct, 2018 -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement, announced Forrester Research has named Pega a Leader in the report The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018 (1).
The report assessed 11 of the most significant digital decisioning platform vendors across 10 separate criteria. Forrester, which focuses the Forrester New Wave report series on emerging product segments, says digital decisioning platforms combine analytics, business rules management, and business process automation. However Forrester notes few vendors can completely integrate all three elements in a unified platform.
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According to the Forrester report, "Pegasystems leads the pack by integrating decisions with actions. Pegasystems provides a unified set of tools and capabilities focused on maximum business impact. Its solutions connect both business processes and customer experiences."
Pega received a "differentiated" rating – the highest ranking on Forrester New Wave's three-point scale – in the developer experience, process features, functional integration, business results correlation, administration and management, and market approach criteria. The report states, "Pegasystems is best for enterprises that wish to fundamentally rethink business. Enterprises undergoing digital transformation will find the way that Pegasystems unifies decision, process, and customer experience compelling."
"Many businesses now embracing decisioning solutions are stymied when they try to connect these advanced customer-facing capabilities to their backend systems – where the real work gets done," said Rob Walker, vice president, decision management & analytics, Pegasystems. "At Pega, our unified Pega Infinity™ digital transformation software suite is the result of decades of experience deploying end-to-end AI and process management solutions at some of the world's top organizations. We believe this recognition from Forrester as a leader in digital decisioning platforms further solidifies Pega's reputation in providing businesses with differentiated experiences for their customers."
Posted by Veronica Silva Cusi, news correspondent
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Monday, October 22, 2018
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