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News : Pegasystems Named a Leader in Digital Decisioning Platforms by Independent Research Firm

#contactcenterworld, @pega, @forrester

Cambridge, MA, USA, Oct, 2018 -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement, announced Forrester Research has named Pega a Leader in the report The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018 (1).

The report assessed 11 of the most significant digital decisioning platform vendors across 10 separate criteria. Forrester, which focuses the Forrester New Wave report series on emerging product segments, says digital decisioning platforms combine analytics, business rules management, and business process automation. However Forrester notes few vendors can completely integrate all three elements in a unified platform.


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According to the Forrester report, "Pegasystems leads the pack by integrating decisions with actions. Pegasystems provides a unified set of tools and capabilities focused on maximum business impact. Its solutions connect both business processes and customer experiences."

Pega received a "differentiated" rating – the highest ranking on Forrester New Wave's three-point scale – in the developer experience, process features, functional integration, business results correlation, administration and management, and market approach criteria. The report states, "Pegasystems is best for enterprises that wish to fundamentally rethink business. Enterprises undergoing digital transformation will find the way that Pegasystems unifies decision, process, and customer experience compelling."

"Many businesses now embracing decisioning solutions are stymied when they try to connect these advanced customer-facing capabilities to their backend systems – where the real work gets done," said Rob Walker, vice president, decision management & analytics, Pegasystems. "At Pega, our unified Pega Infinity™ digital transformation software suite is the result of decades of experience deploying end-to-end AI and process management solutions at some of the world's top organizations. We believe this recognition from Forrester as a leader in digital decisioning platforms further solidifies Pega's reputation in providing businesses with differentiated experiences for their customers."

#contactcenterworld, @pega, @forrester

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Pegasystems:
Company LogoPegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
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About Forrester:
Company LogoForrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Monday, October 22, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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