Cambridge, MA, USA, Feb. 1, 2019 -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation, announced it has been named a Leader in the Gartner Magic Quadrant for Intelligent Business Process Management Suites (1) report.
In the report, Gartner evaluated 21 intelligent business process management suite (iBPMS) vendors on their ability to execute and completeness of vision. Gartner assessed the Pega(R) Platform no-code cloud-based application development platform. Part of the Pega Infinity™ digital transformation suite, Pega Platform leverages digital process automation (DPA), including AI and robotics, to drive business processes and customer journeys from end to end. Pega unifies these back-end processes with its customer engagement applications on the front end to enable superior customer experiences on any channel.
This report is among recent analyst recognition of Pega's digital automation and customer engagement capabilities. Pega was named a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center (2) and a Visionary in Gartner's 2018 Magic Quadrant for Mobile App Development Platforms (3) and Gartner Magic Quadrant for Enterprise High-Productivity Application Platform as a Service report (4). Pega was also named a leader in The Forrester Wave™: Digital Process Automation Software, Q3 2017 (5) and The Forrester Wave for Cloud-Based Dynamic Case Management (6).
"To achieve digital transformation, organizations must automate, automate, and then automate some more. They must break through silos and connect customer journeys from end to end. And they need to connect front and back office processes to deliver the seamless digital experiences we all demand," said Kerim Akgonul, senior vice president, products, Pegasystems. "Pega does all of this by unifying low-code, robotics, and AI on a single iBPMS platform that gets work done while enabling superior customer experiences. We are proud to be named a Leader in the market for the 12th straight time."
Posted by Veronica Silva Cusi, news correspondent
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, February 4, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring