News : Pegasystems Recognized as a Leader in Gartner’s Magic Quadrant
Cambridge MA, USA, May, 2017 -- Pegasystems Inc. (NASDAQ: PEGA), the software company empowering customer engagement, announced it has been named a leader in Gartner’s Magic Quadrant for CRM Customer Engagement Center (1) report. This marks the eighth consecutive year Gartner has named Pega a leader in this report.
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Gartner evaluated CRM solutions from 15 vendors – five of which were named leaders. In the report, Gartner describes what it takes to be positioned as a Leader: "Leaders demonstrate market-defining Completeness of Vision and the Ability to Execute that vision through products, services, sales figures and solid new references for multiple geographies and industries. Clients report that these vendors deliver high levels of value and return on their investment. These vendors' development teams have a clear vision for the emerging area of customer engagement, the growing influence of AI and the ‘mobile first’ future. They engineer flexible products that have easily changeable business rules. They factor the impact on customer service requirements of advanced analytics, social media engagement and the IoT (including wearable devices)."
"The CRM market has evolved significantly over the last eight years that Pega has been recognized as a Leader in the Gartner Magic Quadrant for Customer Engagement Centers," said Kerim Akgonul, senior vice president, products, Pegasystems. "We believe this demonstrates our dedication and track record of success in empowering our clients to lead their markets with the latest customer engagement innovations. From robotic automation and AI to chatbots and virtual assistants, Pega’s end-to-end engagement suite helps our clients not just survive but thrive in today’s fast changing digital reality."
#contactcenterworld, @Gartner_inc, @pega
Posted by Veronica Silva Cusi, news correspondent
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Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, May 16, 2017
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