Rockford, IL, USA, Aug 9, 2021 -- AnyHour Solutions, a provider of comprehensive call/contact center outsourcing services for financial institutions, announces that NE PA Community Federal Credit Union of Stroudsburg, PA has signed an agreement with AnyHour Solutions and recently went live using the company’s services.
NE PA Community Federal Credit Union (NEPAFCU) is utilizing a full suite of AnyHour’s call center outsourcing services to support their member’s with overflow and after-hours support to supplement the credit union’s internal contact center.
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AnyHour Solutions is providing their AnyHour MSR service – comprehensive member service support – via usage of their integrated call center software solution provided by Bedford, NH-based KIVA Group, Inc. – a multi-channel sales and service CRM/CEM software vendor. KIVA’s solution provides a real-time interface to NEPAFCU’s Symitar Episys core processing system.
"AnyHour Solutions understands the important role that a call center plays in the credit union service experience," commented NEPAFCU President/CEO Mark T. Filbert. "Any Hour has created a solution that integrates technology, security, and excellent member experience to ensure that members have access to credit union services 24/7/365. It is clear that we made the right choice partnering with Any Hour Solutions."
Posted by Veronica Silva Cusi, news correspondent
About AnyHour Solutions:
AnyHour Solutions is a highly flexible, adaptable provider of comprehensive, 24/7 contact center services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services. Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for just under 20 years, longer than any other company.
Published: Tuesday, August 10, 2021
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