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News : Pennsylvania Pads Medicaid Expansion Hotline Staff
Harrisburg, PA, Dec 5, 2014 -- Pennsylvania state officials say they're increasing the number of people on a hotline to help people apply for coverage under the 2010 federal health care law's Medicaid expansion.
A state Department of Human Services spokeswoman said that staffing through a call center contractor rose from 55 to about 130 on Thursday after receiving complaints that many people were not getting through to anyone.
Posted by Veronica Silva Cusi, news correspondent
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ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, December 8, 2014