News : People Asked Not to Dial 999 as Tourists Flock to Devon and Cornwall
Devon and Cornwall, UK, May 23, 2019 -- People are being asked to contact Devon and Cornwall Police online instead of calling 999 this Bank Holiday weekend as tourists flock to the two counties.
Officers say the number should only be used in a genuine emergency, especially as the populations of the two counties booms during the Bank Holiday and half term week.
Police say a quarter of the calls they are getting are to ask for information - rather than ask for urgent help - and people should visit the police website instead.
A police spokesman said: "Why call when you don’t have to? By visiting our website – dc.police.uk , anyone wishing to contact us with non-emergency queries or reports can easily do so by using our online contact methods – Webchat, Report Online and AskNED."
Sandy Brooks, Head of Contact Management and Communications for Devon & Cornwall Police said: "We want people to have a good bank holiday and half-term in and around the area, and we hope they don’t need to contact us, but if they do, and it’s not an emergency we would ask them to consider using the online methods available.
"We have many online ways to contact us which are easy to use and available 24/7, meaning people can contact us at their convenience and without needing to wait on the telephone to speak to someone.
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"We realise that not everyone has access to the internet and some people would prefer to speak to a person but by encouraging people to use our online methods means we can manage our demand more efficiently and prevent long waiting times for people choosing to call us.
"We would also ask people to consider whether it’s the police they actually need to contact. We receive many calls about fly tipping, stray dogs, noisy neighbours or illegally parked cars - around a quarter of calls to us are for information –and many of these are not police matters and should be directed towards other agencies.
"We would encourage people to click before they call and ask themselves whether they can find the answer on our website or by using our online directory AskNED which has answers to hundreds of commonly asked questions."
Webchat - Devon & Cornwall Police’s WebChat allows you to talk directly to the contact centre staff, just the same as calling them. You can ask the police a question or receive updates on existing crime reports, all at your own convenience. It’s simple and easy to use and can be accessed through any desktop, laptop, tablet or mobile device, 24 hours a day, 7 days a week – just the same as calling.
Report Online - if you want to report a crime or tell the police about something that’s already happened and it’s non-urgent, report it online. Simply fill in the details on the online crime reporting form and then once submitted your information/crime report will be logged.
AskNED – our online directory provides the answers to all your non-emergency questions. Simply visit the website dc.police.uk/AskNED enter your question, select your location and AskNED will provide you with the answer.
Alternatively queries and reports can be emailed to our 101 Email - email@example.com . The email will reach the Force’s contact centre just the same as calling and can be used for used to report all non-emergency crime and give the police any information about crime in your area.
Posted by Veronica Silva Cusi, news correspondent
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