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News : PeopleTECH Launches New Service to Evaluate Contact Centre Effectiveness
London, UK, Feb 19, 2015 -- Customer management consultancy PeopleTECH has launched a new contact centre evaluation service, that provides a thorough review of a contact centre’s operations before recommending the best measures to improve it.
The DARE (Discovery, Analysis, Recommendations for change, Evolve) service focuses on all aspects of a contact centre, providing independent and informed analysis of performance. Based on this analysis, DARE provides ways to improve the contact centre in three key stages: immediate measures (addressing obvious and top line gaps / issues); tactical changes (improving current staff, tools and systems); and strategic recommendations (new contact centre, staff overhaul, new technology, new outsource partner, additional digital channels).
PeopleTECH is a customer management consultancy that advises organisations on how to deliver the right customer experience via people, processes and technology.
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About Peopletech systems Private Limited:
People Tech provides a comprehensive and open product suite that allows you to tie any customer interaction and your resources together to better manage your contact center workforce, with reporting and analytic tools to help you meet your business goals. People Tech contact center applications for the contact center offer a better way to target particular customer-interaction issues by delivering a specific combination of capabilities to improve contact center performance. These capabilities include inbound routing, outbound dialing, voice portal, performance management, campaign optimization, KPI and Business Intelligence Reporting
Published: Tuesday, February 24, 2015