News : Perficient to Launch Managed Service Offering and Host Onsite Contact Center
St. Louis, MO, USA, Aug, 2019 -- Perficient, Inc. (Nasdaq: PRFT) ("Perficient"), a digital transformation consulting firm, serving Global 2000(R) and other customers throughout North America, announced that it will introduce a managed service offering for the Twilio Flex platform and host an onsite contact center during SIGNAL, Twilio’s customer and developer conference.
"Contact centers strive to craft the ideal agent-to-customer interaction," said Jon Rauschenberger, general manager of Perficient’s customer care practice. "To do so, they need a customer service platform that meets those needs while optimizing service functionality."
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To help organizations develop an end-to-end customer experience solution leveraging Twilio Flex, Perficient has developed a managed service offering for the platform.
"The ‘Help@SIGNAL’ contact center we have built exemplifies how we can build solutions from the ground up using Twilio Flex. We also have worked with clients to migrate their legacy platforms to a more agile solution with Flex," said Rauschenberger. "We're excited to share our insights and display the functionality of the platform at Twilio’s SIGNAL conference this year."
Posted by Veronica Silva Cusi, news correspondent
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Perficient is a digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with digital experience, business optimization, and industry solutions. Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers, and partners; and reduce costs.
Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.
Published: Thursday, August 8, 2019