News : Performance Eyewear Provider Fuels Growth and Customer Service with Avaya
Santa Clara, CA, USA, May 2, 2017 -- As Liberty Sport grew into a dominant force in the performance eyewear industry and a choice for NASA missions, the company needed a new approach to communications and customer service to mirror the high quality of its products. Called to join the mission, Avaya Midmarket Solutions provided the functionality, mobility and remote accessibility that enables Liberty Sport to execute powerful launches with sustained contact at a level the company had not experienced before.
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Liberty Sport had to decide whether to support increasing demand by upgrading its existing solution from an Avaya competitor, or to consider solutions from other vendors. The company elected to change course once Avaya Midmarket Solutions came into the picture with unified communications and contact center support. Avaya offered functionality and efficiency that made an upgrade of their existing solution pale in comparison.
Liberty Sport Vice President Robin Young said:
"When I saw how much reporting functionality Avaya would give us, that's what made me go this route. What Avaya offered was still more than what the upgraded system would give us. Avaya is always staying above the cusp, always striving to improve their products."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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