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News : Performance Technology Partners Signs Reseller Agreement
Sacramento, Calif., Feb. 26, 2014 -- Performance Technology Partners LLC (PTP) has signed an agreement allowing it to market, sell and support the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), throughout North America.
"The Interactive Intelligence software's unique open, single-platform architecture will help our joint customers deploy cost-effective, multichannel contact center solutions that help make service experiences more consistent across all communications channels," said PTP's vice president of customer experience management Jeff Forderer. "The addition of Interactive Intelligence to our list of key partners aligns ideally with our strategy of growth in the customer experience management marketplace."
PTP combines skilled professionals, best practices, and repeatable methodologies to deliver customer experience management solutions for the enterprise and government marketplace. Their services span the entire solution life cycle including strategic planning, solution design and development, and maintenance and support.
Posted by Veronica Silva Cusi, news correspondent
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About Performance Technology Partners:
PTP is a global Contact Center Consulting firm focused on delivering multi-channel customer experience solutions to the Enterprise and Government marketplace. Our seasoned professionals help companies design, implement, and manage solutions that balance cost with an exceptional customer experience. Whether you are looking to build a multi-channel business strategy with solutions such as analytics, social media and mobile, or migrate from legacy systems to standards-based solutions, PTP can help. Contact us today to learn how partnering with PTP can accelerate your customer experience.
About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Monday, March 3, 2014