News : ‘Personal Tragedy Led to Emergency Helpline’
Navi Mumbai, June 26, 2014 -- The 24x7 emergency operation centre started by City and Industrial Development Corporation (Cidco) has a personal story behind it. Cidco MD, Sanjay Bhatia suffered a painful personal loss earlier this month, when his friend died of a cardiac arrest on Palm Beach Road.
"My friend and his wife, who works for Cidco, had returned from the US. My friend, who had his own business, was in the car accompanied by his assistant. He suffered a heart attack on Palm Beach Road. His assistant tried to stop other vehicles, as she did not know how to drive. Help came but by then it was too late," said Bhatia.
He then realized that several people had died under such tragic circumstances and a helpline was needed for those in distress. Cidco has roped in hospitals to provide ambulances, in case of emergencies.
The helpline (022-61054540) started functioning from June 17 and has received 31 calls so far. "It is a boon for us to apprise Cidco of problems we face," said Kharghar resident Nagarajan Venkataraman.
The complaints range from road repairs, garbage problems, trucks parked on the roads and unauthorized tree cutting among others.
The helpline, while bridging the gap between the taxpayers and Cidco, has also toned up the administration. Bhatia's involvement has made every officer accountable, staff say.
"The MD takes personal interest and the we have to address the problems or action will be taken against us," said an official.
Posted by Veronica Silva Cusi, news correspondent
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