News : Pete Hess Joins Lithium Technologies as Chief Executive Officer
San Francisco, CA, USA, Feb, 2018 -- Lithium, a provider in online community and social media management products, announces that Pete Hess has been named CEO as successor to Rob Tarkoff.
Hess joins as the former CEO of Advent Software where he led the organization through a sustained period of growth, culminating in the acquisition of the company in 2015. Following the acquisition, he has served Vista Equity Partners as a Senior Advisor and member of the Lithium Board of Directors. He is no stranger to Lithium as he worked with the company as an early adopter of online communities.
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"This is a special day for me as I have admired this company and Rob Tarkoff’s leadership for many years. Rob and I have worked together since my time at Advent, where he served on our board, and when he and Vista approached me for this opportunity, I jumped at the chance," Hess said. "With Vista’s backing, a strong customer base and new products coming this year, this is an exciting time to be at Lithium. Our mission is to help the world's best brands connect with customers, anytime, across digital channels to answer their questions, solve problems, and provide great experiences that keep them coming back. We are uniquely placed to deliver on that promise with a comprehensive engagement platform that will transform the Digital Customer Experience for our customers, and their customers alike."
"We are delighted that Pete will join Lithium as CEO in the quest to become the leading Digital Customer Experience company," said Alan Cline, Co-Head of the Vista Foundation Fund and Lithium Board Member. "Pete’s strong history of leading high performing teams and his long-standing belief in the importance of customer-centric innovation make him a great choice for Chief Executive as we continue to grow the business and deliver on our customers’ needs."
Tarkoff commented "After almost six and a half years running Lithium, it is the right time for the next leader to join this business. I am confident that Pete will lead Lithium well and represent the values we have created as a business with our customers and as an employer."
Posted by Veronica Silva Cusi, news correspondent
Source: Lithium Technologies
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About Lithium Technologies:
Customers want fast access to answers online, whether it’s through search or social media. When answers aren’t available, they make calls to your contact center or post their frustration on social networks for their friends and followers to see. So how do you generate answers on your website and respond to issues on Twitter and Facebook at scale? Lithium has the solution: 1. Drive requests through an online community and self-service knowledge base 2. Equip agents to respond efficiently on social channels while building awareness of your online resources 3. Tie your social support into your CRM system 4. Turn the resulting knowledge into valuable business assets for customers and employees alike.
Published: Wednesday, February 7, 2018