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News : PEZA Guarantees Support, Assistance for Seamless Transition of IT-BPO RBEs to Allow 100% WFH

#contactcenterworld

Pasay City, Philippines, Oct, 2022 -- The Philippine Economic Zone Authority (PEZA) Officer-in-Charge and Deputy Director General for Policy and Planning Mr. Tereso O. Panga has assured the IT-BPO sector of the agency’s full support and assistance in the transfer of registration to allow the implementation of 100% work-from-home (WFH) arrangements.

"With government's role as enablers of business and facilitators of value creation, PEZA will continue to enhance its ease and cost of doing business. We in PEZA always strive to provide the best business ecosystem in the ecozones so we can continue to attract more investments and sustain the growth of this winner sector," stated the PEZA interim chief.

The statement comes as the Department of Trade and Industry (DTI), as supported by the Fiscal Incentives Review Board (FIRB), released on 18 October 2022 DTI MC No. 22-19 which contains the guidelines on the transfer of registration of IT-BPO companies to the Board of Investments to allow 100% work-from-home (WFH).

The DTI MC covers all affected RBEs in the IT-BPM sector that have remaining incentives under Section 311 of the National Internal Revenue Code of 1997, as amended, or those with approved incentives on or before September 14, 2022 under the CREATE Act with the concerned IPA, particularly those currently registered with the PEZA, that intend to register with the BOI.

Guidelines on the transfer

To supplement DTI MC No. 22-19 which details the procedures on the registration of PEZA-registered IT-BPO companies with the Board of Investments (BOI) to allow the adoption of 100% work-from-home arrangements, PEZA has issued Memorandum Circular No. 2022-067 to guide its locator companies on the said transfer.

The guidelines provide, among others, that the eligible IT locators will have until 31 December 2022 to avail of the paper transfer of registration. Under this arrangement, BOI will issue a certificate of registration to the transferee RBEs for their conduct of 100% WFH and where PEZA will continue to administer to them the fiscal and non-fiscal incentives for the sunset period.

Moreover, PEZA will get to retain the monitoring and reporting of the subject locators' performance and for other compliance requirements. As these covered RBEs will not cancel their registration with PEZA, the agency will be kept whole with its investment facilitation and revenue generation functions.

However, PEZA has indicated additional reminders for its IT-BPO companies availing of the transfer to which includes maintaining an office inside PEZA-registered IT Centers/Buildings.

According to OIC Panga, "This is necessary in order for PEZA to retain its authority/jurisdiction over the transferee RBEs, which are required under the rules to operate inside the economic zone."

Failure to comply with this mandatory requirement will result in the cancellation of its registration with PEZA as an IT enterprise and subsequently, its registration with BOI.

Enhancing business models in support of the growth of the sector

OIC Panga said, "We consider the IT locators' paper transfer of registration from PEZA to BOI as an interim measure to preserve their export enterprise status as they avail of 100% WFH arrangement with full incentives."

"We hope that in the immediate term, a new law or policy will be put in place to institutionalize hybrid workplace for ecozone IT locators to avail of increased WFH threshold with incentives and for the transferee RBEs to retain their PEZA status so they can benefit from the agency's one-stop service and the IT centers' conducive business environment. In all these, we expect that PEZA will retain its mandate to promote and facilitate investments and keep the separate customs territory status vested in the ecozones to ensure the competitiveness of our IT sector," explained the PEZA interim chief.

With full assurance, Panga noted that "Through public and private sector innovation and cross-sector collaboration, PEZA and partner government agencies, academic institutions and ecozone industry associations can all contribute to accelerating growth of the IT sector as the IT & Business Process Association of the Philippines (IBPAP) and the Contact Center Association of the Philippines (CCAP) embarks on its ambitious goal of generating 1.1 million new jobs and $59 billion in export revenues in 6 years as part of the Philippine IT-BPM Industry Roadmap 2028."

Contact Islands 2022: Accelerating Growth for the IT-BPM sector

During the three-day Contact Islands 2022 conference of CCAP last October 19-21, CCAP members have expressed their gratitude to the government particularly PEZA for its constant support and assistance to ensure the seamless operations of IT-BPO companies in the country.

More importantly, the industry has called on the government to come up with an institutionalized policy on the hybrid/flexi-work arrangements that will ease the burden on the companies which play a crucial role in attracting the much-needed FDIs in the country.

Likewise, the sector hopes that the government will unite all agencies and put the IPAs like BOI and PEZA in equal footing in the facilitation of tax incentives and business models to further enhance the ease of doing business in the Philippines and achieve our goal of strong and inclusive economic development.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://pia.gov.ph


Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Tuesday, November 1, 2022

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2023 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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