News : Philippine Airlines Expands Contact Center
Dec 19, 2014 -- Passengers and customers of Philippine Airlines in the United States and Canada will be able to conveniently transact all their travel needs by calling PAL’s US contact center after a recent streamlining of PAL’s US sales operations.
PAL said effective Jan. 1, 2015, the system-enhanced PAL contact center would take over the functions of the airline’s traditional ticketing offices in San Francisco, Los Angeles and Honolulu whose operations were being restructured to allow wider access by North American and Hawaiian customers.
The one-stop contact center can handle flight bookings, ticket issuance, refunds, payments using credit cards. "The enhanced capability of our contact center will provide added convenience to our North American customers when transacting with PAL, as part of preparation for our return to the US east coast by March next year," said PAL president Jaime Bautista.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Expect Shrinkage
More Editorial From Philippine Airlines
About Philippine Airlines:
Philippine falg carrier
Published: Monday, December 22, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...