News : Philippine Airlines Expands Contact Center
Dec 19, 2014 -- Passengers and customers of Philippine Airlines in the United States and Canada will be able to conveniently transact all their travel needs by calling PAL’s US contact center after a recent streamlining of PAL’s US sales operations.
PAL said effective Jan. 1, 2015, the system-enhanced PAL contact center would take over the functions of the airline’s traditional ticketing offices in San Francisco, Los Angeles and Honolulu whose operations were being restructured to allow wider access by North American and Hawaiian customers.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The one-stop contact center can handle flight bookings, ticket issuance, refunds, payments using credit cards. "The enhanced capability of our contact center will provide added convenience to our North American customers when transacting with PAL, as part of preparation for our return to the US east coast by March next year," said PAL president Jaime Bautista.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Team Days
More Editorial From Philippine Airlines
About Philippine Airlines:
Philippine falg carrier
Published: Monday, December 22, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...