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News : Philippine Bank Deploys Aspect Software's Unified IP Contact Center Technology
Manila, Philippines, April 6, 2015 -- BDO Unibank, Inc. (BDO) has successfully completed a major upgrade of its contact center infrastructure to further improve its customer engagement and automate its core processes for better management of customer communications.
The refitting is part of BDO’s objectives to continuously strengthen relationships with its customers.
For this endeavor, BDO has deployed technologies from Aspect Software, a US-headquartered, a provider of fully-integrated customer interaction management, workforce optimization, back-office and cloud solutions.
"We are constantly in pursuit of not only providing our customers with the right products and services but also improving their customer experience. Having a reliable and robust contact center platform is critical to enable us to provide better service and relieve our contact center officers of manual tasks," BDO said.
BDO has plans of upgrading its contact center’s Customer Relationship Management system as well as its workforce management, eLearning and online knowledge-based tools to keep up with BDO's increasing customer base locally and abroad.
Posted by Veronica Silva Cusi, news correspondent
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
About BDO Unibank, Inc.:
BDO Unibank, Inc., commonly known as Banco de Oro and BDO, is the largest bank in the Philippines. It belongs to the SM Group of Companies, one of the country's largest conglomerates owned by tycoon Henry Sy.
Published: Tuesday, April 7, 2015