Makati City, Philippines, July, 2019 -- Phillippine-based multilingual call center, Open Access BPO has opened a new office in Makati City, Philippines. Along with the new office, Open Access BPO also inaugurated their new website to help grow its clientele and workforce.
Benjamin Davidowitz, CEO, Open Access BPO, says, "Open Access BPO is the go-to provider for complex business process management work. Our clients have state-of-the-art requirements that can only be met with a state-of-the-art facility. Our new facility is the kind of location that can support these demands".
The 1,000-seat seat facility office is located at the Glorietta 2 Corporate Center and it’s their sixth international office, and it’s the third one in the Philippines. The other offices at Philippines are at Ayala Avenue and Davao. In addition, Open Access also launched its new logo, slogan and website. The recent changes were because of the brand refresh, and to provide a better user experience to the website users. The company’s new slogan ‘We speak your language’ also shows its multilingual capability and scalable nature of its service.
Commenting on the special occasion, Henry Chang, President, Open Access BPO, states, "For our continued expansion and growth, we're always on the lookout for good locations that fit the company and employees' needs. We chose this location because of geography and availability of transportation, makes it easy for the employees to get to the office. And going downstairs, there's a mall. It just makes everything easier and a little more fun".
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, July 18, 2019
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933