News : Philippine Long Distance Telephone Introduces Cloud-based Service
MANILA, Philippines, October 23, 2013 -- Telecoms service provider PLDT, through its corporate enterprise arm PLDT ALPHA Enterprise, recently launched a cloud-based contact center service that would benefit outsourcing operations and expanding enterprises in virtualizing communication operations.
In an effort to provide a cost-effective solution for software licensing and managed ICT for contact center requirements, PLDT ALPHA Enterprise launched the PLDT Cloud CCaaS (Contact Center as a Service) - a cloud-based Contact Center service which enables enterprises to easily manage application and software consumption. a
"PLDT has always been at the forefront of introducing global innovations in the country with our continuous infrastructure and core systems investments ensuring our subscribers the benefits and services of a 'future-proof' network," said PLDT President and CEO Napoleon L. Nazareno.
Housed in PLDT's network of data centers VITRO, PLDT Cloud CCaaS provides enterprises' contact center operations with vital applications including conversational and PCI-compliant interactive voice response (IVR), Automatic Call Distribution (ACD) and Reporting and Call recording. Also available are Remote office, agent performance, and Professional services for integration of back-office applications from multiple platforms.
"PLDT Cloud CCaaS is a highly flexible solution that easily evolves to match the changing contact center needs of enterprises, and seamlessly fit into existing infrastructures," said PLDT EVP and EICB Head Ernesto R. Alberto."
Companies also benefit from virtualizing contact centers as it allows the rapid scaling of applications and softwares based on the demands of their business due to seasonal rise and fall in call volume and usage. This allows organizations to purchase new technology on-demand without the need for costly operational expenditures.
Posted by Veronica Silva Cusi, news correspondent
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About Philippine Long Distance Telephone Company:
Founded on November 28, 1928, Philippine Long Distance Telephone Company (PLDT) is the leading telecommunications provider in the Philippines. Through its three principal business groups - fixed line, wireless, and information and communication technology - PLDT offers the largest and most diversified range of telecommunications services across the Philippines’ most extensive fiber optic backbone and fixed line, cellular and satellite networks.
Published: Friday, October 25, 2013