News : Philippine Outsourcing Industry Sees Gains from New US Medical Coding System
Manila, Philippines, Oct 5, 2015 -- Leaders of the Philippine outsourcing industry said they expect a big increase in business as the result of a new, highly detailed medical diagnosis coding system adopted by the U.S. for insurance claims.
The Philippines' information technology and outsourced services industry is expected to employ 1.3 million people by 2016, when annual earnings are seen to reach $25 billion. The industry has been growing 15-18 per cent yearly, earning $18.9 billion last year.
Dan Reyes, chairman of the IT & Business Process Association of the Philippines, said the new U.S. coding system will open up more processing jobs and the Philippines stands to gain because of its large pool of graduates in medical-related fields.
Earnings have jumped 30 per cent a year for the Philippine sector providing medical billing and other services to U.S. companies, making it the fastest growing of outsourced services, said Jose Mari Mercado, the association's president and CEO. It is followed by information technology, finance and accounting, and contact centre operations.
Under the new system, the roughly 14,000 codes used by U.S. health providers to represent diagnoses have been expanded to about 68,000 codes to capture more details of a patient's chart.
The codes, for example, can now distinguish between whether a goose or a parrot nipped a patient.
The U.S. government said the changes should help health officials better track quality of care, spot early warning signs of a brewing outbreak or look for illness or injury trends.
Mercado said the industry is coming up with a new roadmap from 2017 to 2022 that will consolidate plans for different sectors such as health care, animation, contact centres, finance and accounting, and game development.
The likelihood of maintaining or surpassing current growth rates "is very, very strong," he added.
The new roadmap will identify opportunities and what needs to be done to address challenges including the lack of infrastructure, the loss of Filipino workers for better-paying jobs abroad, and adjusting to new business models that require more automation and robots, the industry leaders said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Why Can’t You Take My Call?
More Editorial From IT and Business Process Association Philippines
About IT and Business Process Association Philippines:
IBPAP was founded in 2004, and is supported by many stakeholders. They include the Philippine government, Philippine and foreign chambers of commerce, and allied industries such as property, telecommunications, and employee benefits.
Published: Tuesday, October 6, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...