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News : Phillips & Cohen Expands Globally with Noble Systems' Contact Center Technology

#contactcenterworld, @noblesystems

Atlanta, GA, USA, July 23, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that our longstanding customer, Phillips & Cohen Associates, Ltd, is continuing its global expansion with an additional contact center site in Düsseldorf, Germany.

Phillips & Cohen Associates have been providers in the Deceased Account Management market, managing speciality portfolios since 1997. 

The Noble Contact Center platform offers Phillips & Cohen a contact center solution that enables them to seamlessly integrate with their FICO Debt Manager system. It supports their need for account ownership with intelligent routing for both inbound and outbound communications and ensures that their advisors are able to successfully achieve their clients’ financial goals whilst supporting and preserving the dignity of affected individuals.

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James Riley, Noble VP Sales & Marketing EMEA & APAC, said, "We’re delighted to continue our relationship with Phillips & Cohen, which has gone from strength to strength for over a decade, and we’re honored to continue with them on their growth journey. Phillips & Cohen are at the forefront of their industry due to their innovative approach to technology combined with their unique service and we’re proud to be part of their customer experience, which is consistently recognized by the credit industry for ‘Treating Customers Fairly’."

Nick Cherry, Chief Operating Officer of Phillips & Cohen Associates, said, "Noble Systems has helped us recognize our potential in providing a distinctive approach to customer engagement with a strong focus on compliance and compassion. We feel it provides the ideal platform to fuel the growth of our German business. The Noble technology provides a unified platform with a robust solution that helps our advisors successfully manage complex Estate situations and resolve them in a manner that achieves our clients’ goals. Noble Composer is a powerful and intuitive desktop solution that ensures that we adhere to all FCA and other relevant compliance regulations, whilst providing the flexibility to be productive while respecting the impact on the individuals involved."

#contactcenterworld, @noblesystems

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Noble Systems:
Company LogoNoble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
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Today's Tip of the Day - Complaint Management

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Published: Friday, July 24, 2020

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2020 Buyers Guide Messaging Systems

 
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miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.
 

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