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Atlanta, GA -- July 23, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that our longstanding customer, Phillips & Cohen Associates, Ltd, is continuing its global expansion with an additional contact center site in Düsseldorf, Germany.
The Noble Contact Center platform offers Phillips & Cohen a contact center solution that enables them to seamlessly integrate with their FICO Debt Manager system. It supports their need for account ownership with intelligent routing for both inbound and outbound communications and ensures that their advisors are able to successfully achieve their clients’ financial goals whilst supporting and preserving the dignity of affected individuals.
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Nick Cherry, Chief Operating Officer of Phillips & Cohen Associates, said, "Noble Systems has helped us recognize our potential in providing a distinctive approach to customer engagement with a strong focus on compliance and compassion. We feel it provides the ideal platform to fuel the growth of our German business. The Noble technology provides a unified platform with a robust solution that helps our advisors successfully manage complex Estate situations and resolve them in a manner that achieves our clients’ goals. Noble Composer is a powerful and intuitive desktop solution that ensures that we adhere to all FCA and other relevant compliance regulations, whilst providing the flexibility to be productive while respecting the impact on the individuals involved."
About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Thursday, July 23, 2020
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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