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News : Phillips & Cohen Expands Globally with Noble Systems

#contactcenterworld, @Alvaria_Inc

Atlanta, GA -- July 23, 2020 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that our longstanding customer, Phillips & Cohen Associates, Ltd, is continuing its global expansion with an additional contact center site in Düsseldorf, Germany.

The Noble Contact Center platform offers Phillips & Cohen a contact center solution that enables them to seamlessly integrate with their FICO Debt Manager system. It supports their need for account ownership with intelligent routing for both inbound and outbound communications and ensures that their advisors are able to successfully achieve their clients’ financial goals whilst supporting and preserving the dignity of affected individuals.

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James Riley, Noble VP Sales & Marketing EMEA & APAC, said, "We’re delighted to continue our relationship with Phillips & Cohen, which has gone from strength to strength for over a decade, and we’re honored to continue with them on their growth journey. Phillips & Cohen are at the forefront of their industry due to their innovative approach to technology combined with their unique service and we’re proud to be part of their customer experience, which is consistently recognized by the credit industry for ‘Treating Customers Fairly’."

Nick Cherry, Chief Operating Officer of Phillips & Cohen Associates, said, "Noble Systems has helped us recognize our potential in providing a distinctive approach to customer engagement with a strong focus on compliance and compassion. We feel it provides the ideal platform to fuel the growth of our German business. The Noble technology provides a unified platform with a robust solution that helps our advisors successfully manage complex Estate situations and resolve them in a manner that achieves our clients’ goals. Noble Composer is a powerful and intuitive desktop solution that ensures that we adhere to all FCA and other relevant compliance regulations, whilst providing the flexibility to be productive while respecting the impact on the individuals involved."

#contactcenterworld, @Alvaria_Inc


About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
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Today's Tip of the Day - Selection Systems

Read today's tip or listen to it on podcast.

Published: Thursday, July 23, 2020

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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