#contactcenterworld, @8x8

Campbell, CA, USA, Oct 12, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that phoenixNAP(R), a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8x8 Open Communications PlatformTM to enable employees and contact center agents to operate from anywhere, and stay connected with colleagues, customers and partners around the world.

"As we expanded our global IT footprint to support organizations all around the world, we realized we had to transform how we communicate, collaborate and engage with both our employees and customers," said Danny Fuentes, VP of Information Systems at phoenixNAP. "By adopting 8x8’s integrated cloud communications and contact center solution, we transitioned to a digital workplace enabling employees, including agents in the contact center, to use the same global platform to stay productive and responsive no matter where they are located or working. We never would have been able to do this with our previous legacy systems."

Working closely with technology provider Insight Enterprises, phoenixNAP selected 8x8 X Series, an integrated cloud voice, team chat, video meetings and contact center solution for its employees across the US, Europe and Asia. Moving their communications and contact center to the cloud allowed the company to easily expand into new regions without having to add and manage new infrastructure and carriers. It also freed up IT resources by providing the flexibility to centrally administer the solution while giving each employee a business phone number, including team chat and video conferencing capabilities, that is accessible anywhere from a single desktop and mobile app.

"During the current global health crisis, having a single business number and using the 8x8 Work desktop and mobile apps helped empower phoenixNAP employees to operate from anywhere, making the shift from the office to remote work seamless," added Fuentes. "Everyone at the company, including our contact center agents providing follow-the-sun customer support, were reachable by phone, video or messaging, which meant it was business as usual for us."

"Global organizations realize that a mobile and remote workforce is here to stay. Enabling a better employee and customer experience is critical to accelerating revenue, reducing costs, and driving innovation at any time from anywhere using any device," said Vik Verma, Chief Executive Officer at 8x8, Inc. "By deploying the 8x8 Open Communications Platform, phoenixNAP has been able to ensure business resilience while increasing employee productivity and customer satisfaction."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com